aq789 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how aq789 collects, processes, stores, and protects the personal data of users ("you", "Player") who access or use the aq789 online gaming Platform at aq789.org ("Platform"). It also describes the rights you have in relation to your personal data and how to exercise those rights.

aq789 is committed to maintaining the trust of every player who signs up and plays on our Platform. Whether you are joining from Karachi, Lahore, Islamabad, Faisalabad, or anywhere else in Pakistan, the same data protection standards apply to your account without exception.

By registering an account on aq789 or by continuing to use the Platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. This Policy is incorporated by reference into the aq789 Terms & Conditions and should be read alongside them.

2 Data Controller

For the purposes of data protection law, aq789 is the data controller responsible for your personal data. This means aq789 determines the purposes for which, and the means by which, your personal data is processed on the Platform.

aq789 operates as an internationally licensed online gaming operator. Our operations are governed by the terms of our international gaming licence, which includes obligations relating to the collection, processing, and safeguarding of player data in compliance with applicable privacy legislation.

If you have any questions about data controllership, the legal bases for processing, or any other aspect of this Policy, please contact the aq789 Data & Privacy support team via live chat in your account dashboard or by emailing [email protected].

3 Data We Collect

aq789 collects the following categories of personal data in the ordinary course of operating the Platform:

• Identity Data: Full legal name, date of birth, gender, CNIC number, nationality, and copies of government-issued identification documents submitted during KYC verification.
• Contact Data: Email address, Pakistani mobile telephone number, and residential address.
• Financial Data: Payment method information (e.g., JazzCash mobile wallet number, EasyPaisa account details, HBL / UBL / Meezan Bank account reference), transaction history in PKR, deposit and withdrawal records.
• Account Data: aq789 username, account creation date, login history, password (stored in hashed, non-reversible form — aq789 cannot access your plaintext password), account settings and preferences.
• Gaming Activity Data: Games played, bets placed, bet outcomes, wagering history, session start and end times, responsible gaming tool usage (deposit limits, cool-off periods, self-exclusion records).
• Technical & Device Data: IP address, device type and model, operating system, browser type and version, screen resolution, time zone, referring URL, and session identifiers.
• Communications Data: Content of live chat sessions with aq789 support staff, email correspondence, and support ticket records.
• Cookie & Analytics Data: Behavioural data collected via cookies and similar tracking technologies, as described in Section 9 of this Policy.

aq789 collects only the minimum data necessary for the purposes described in this Policy. We do not collect sensitive personal data (such as racial or ethnic origin, political opinions, or health data) unless specifically required for responsible gaming assessments and only with your explicit consent.

4 How We Collect Data

aq789 collects your personal data through the following primary channels:

• Direct Submission: When you register an aq789 account, complete KYC verification, make a deposit or withdrawal, contact customer support, or update your account profile, you provide data directly to aq789.
• Automated Technical Collection: When you access and interact with the aq789 Platform, technical and device data is automatically collected via server logs, browser interaction, and cookies placed on your device.
• Payment Processors: When you make a deposit via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, transaction confirmation data is shared with aq789 by the relevant payment processor to facilitate crediting your account balance.
• KYC & Identity Verification Partners: aq789 may use third-party identity verification service providers to assist in processing and authenticating the documents you submit during the KYC process.
• Fraud Prevention Services: aq789 may receive data about your device or network from third-party fraud detection and risk assessment services to protect the integrity of the Platform.

5 How We Use Your Data

aq789 uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your aq789 Player account, including processing login requests and maintaining your account security.
• Identity & Age Verification: To verify that you are who you say you are and that you are aged 21 or above before permitting access to real-money gaming services on aq789.
• Transaction Processing: To process deposits in PKR via your chosen payment method, credit winnings to your balance, and process withdrawal requests to your verified payment instrument.
• Customer Support: To respond to your support queries, resolve disputes, investigate complaints, and provide assistance via live chat and email.
• Legal & Regulatory Compliance: To comply with aq789's obligations under its international gaming licence, including anti-money laundering (AML) checks, fraud monitoring, and reporting obligations to regulatory authorities where legally required.
• Responsible Gaming: To monitor gaming patterns that may indicate problematic behaviour, to apply voluntary responsible gaming tools requested by Players (such as deposit limits and self-exclusion), and to fulfil aq789's duty of care obligations.
• Platform Security: To detect, investigate, and prevent fraud, cheating, multiple-account registrations, unauthorised access, and other prohibited conduct on the aq789 Platform.
• Service Improvement: To analyse aggregated, anonymised usage data to improve the Platform's performance, game selection, user experience, and mobile optimisation.
• Marketing Communications: To send you promotional emails, bonus offers, and platform updates — but only where you have opted in to receive such communications. You may unsubscribe at any time.

6 Data Sharing

aq789 does not sell, rent, or share your personal data with third parties for their own independent marketing purposes. We may share your data only in the following limited circumstances:

• Payment Processors: Transaction data is shared with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency processing partners strictly to the extent necessary to process your deposits and withdrawals.
• KYC & Verification Partners: Identity and document data is shared with contracted identity verification providers to fulfil KYC obligations. These providers are bound by strict data processing agreements.
• Fraud & Security Services: Technical and device data may be shared with fraud prevention service providers to protect the integrity of the aq789 Platform.
• Game Software Providers: Certain gaming activity data may be shared with the third-party game studios that power aq789's casino, slot, and live dealer games, strictly for game operation and fairness auditing purposes.
• Regulatory & Legal Authorities: aq789 will disclose personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by a valid legal order, court order, or under the terms of our gaming licence obligations.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or part of the aq789 business, personal data may be transferred to the successor entity, subject to equivalent data protection commitments.

All third parties with whom aq789 shares personal data are required to handle that data in accordance with applicable privacy standards and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

7 Data Retention

aq789 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce our agreements. Specific retention practices are as follows:

• Active Account Data: Retained for the full duration of your aq789 account's active status plus a minimum post-closure period as required by our gaming licence and AML regulations.
• KYC Documents: Retained for a minimum of five years following account closure, or longer where required by applicable anti-money laundering legislation.
• Financial Transaction Records: Retained for a minimum of five years following the date of each transaction, in accordance with standard financial record-keeping requirements.
• Support Communications: Retained for a period sufficient to resolve all related disputes and for quality assurance purposes, typically no longer than three years after the final communication.
• Cookie & Analytics Data: Retained according to each cookie's defined lifespan, as described in the cookie management settings on the Platform.

When the retention period for any category of personal data expires, aq789 will securely delete or anonymise that data in a manner that makes re-identification impossible.

8 Security Measures

aq789 employs a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Encryption: All data transmitted between your browser or device and the aq789 Platform is encrypted using TLS 1.2 or higher with 256-bit encryption keys.
• Password Security: Account passwords are stored using one-way cryptographic hashing algorithms. aq789 staff cannot access or retrieve your plaintext password under any circumstances.
• Access Controls: Access to aq789 systems and player data is restricted on a strict need-to-know basis. All internal access is logged and periodically audited.
• Two-Factor Authentication (2FA): aq789 supports 2FA for player accounts as an additional layer of protection against unauthorised access.
• Regular Security Audits: aq789 engages independent security professionals to conduct periodic penetration testing and vulnerability assessments of the Platform.
• Data Breach Response: aq789 maintains a documented data breach response plan. In the event of a breach affecting your personal data, we will notify you and the relevant regulatory authority as required by applicable law within the prescribed timeframes.

9 Cookies Policy

aq789 uses cookies and similar tracking technologies on the Platform. A cookie is a small text file placed on your device by a website you visit. Cookies serve several functions on aq789:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged into your aq789 account, security tokens, and load-balancing cookies. These cookies cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred currency display, and responsible gaming limit settings, so you do not need to re-enter them each visit.
• Analytics Cookies: Used to collect anonymised, aggregated data about how players navigate and use the aq789 Platform. This data helps us identify areas for improvement and optimise the user experience.
• Marketing Cookies: Where you have consented, these cookies track your interactions with aq789 marketing content to measure campaign effectiveness. aq789 does not use third-party advertising network cookies that track you across unrelated websites.

You can manage your cookie preferences through the cookie settings panel available on the aq789 Platform. Please note that disabling certain cookie categories may affect the functionality and performance of your aq789 experience.

Your browser settings may also allow you to block, delete, or control cookies independently of the aq789 Platform settings. For instructions on managing cookies in your specific browser, consult your browser's help documentation.

10 Marketing Communications

aq789 may send you promotional emails, SMS notifications, and in-platform messages about new games, bonus offers, PSL cricket betting promotions, and other aq789 Platform updates. All marketing communications from aq789 are subject to the following rules:

• aq789 will only send marketing communications to Players who have explicitly opted in to receive them at the time of registration or subsequently through account preferences;
• Every marketing email sent by aq789 includes a clear, functional unsubscribe link. Using this link will remove you from all aq789 marketing lists within a reasonable processing period;
• Players who have activated self-exclusion or are subject to a responsible gaming intervention will not receive promotional marketing communications from aq789 for the duration of that intervention;
• aq789 does not share your contact details with third-party advertisers for their own independent marketing use.

To update your marketing preferences at any time, visit the notification settings section of your aq789 account dashboard or contact customer support via live chat.

11 Minors & Age Policy

aq789 is strictly an adults-only Platform. Access to real-money gaming on aq789 is limited exclusively to individuals who are aged 21 years or above. aq789 does not knowingly collect personal data from anyone below the age of 21.

If aq789 discovers or reasonably suspects that personal data has been collected from a person under 21 years of age, the following steps will be taken immediately:

• The relevant account will be suspended pending full investigation;
• Any balance in the account, including deposits and winnings, will be withheld pending investigation outcome;
• All personal data associated with the underage account will be securely deleted upon confirmation, except where retention is required for legal reporting purposes;
• The matter will be reported to the relevant regulatory authority as required under our gaming licence obligations.

Parents and guardians who believe a minor may have accessed the aq789 Platform should contact our support team immediately via live chat or by emailing [email protected]. We take such reports with the utmost seriousness and will act swiftly.

12 International Data Transfers

As an internationally licensed gaming operator, aq789's data processing infrastructure may involve the transfer of personal data to servers or service providers located outside Pakistan. When such transfers occur, aq789 ensures that appropriate safeguards are in place to protect your personal data to the same standard as described in this Policy.

Safeguards used for international data transfers by aq789 include:

• Contractual data processing agreements with all third-party processors that impose obligations equivalent to those described in this Privacy Policy;
• Transfer only to jurisdictions or processors that provide an adequate level of data protection as assessed by aq789's compliance team;
• Application of technical security measures (encryption in transit and at rest) to all data regardless of the jurisdiction in which it is processed.

If you would like further information about the specific safeguards applied to any international transfer of your personal data, please contact the aq789 support team via your account dashboard.

13 Exercising Your Rights

To exercise any of the data subject rights described in this Policy — including your right to access, rectify, erase, restrict, port, or object to the processing of your personal data — please submit a request through one of the following channels:

• Live Chat: The fastest way to reach our Data & Privacy support team is via the live chat feature inside your aq789 account dashboard, available 24 hours a day, 7 days a week;
• Email: Send your request to [email protected] with the subject line "Data Subject Request — [Your Request Type]".

To protect your privacy and prevent unauthorised access to your personal data, aq789 may need to verify your identity before processing your request. You may be asked to provide confirmation of your registered email address, CNIC number, or other identifying information already on your account.

aq789 will respond to all valid data subject requests within 30 days of receipt. In cases of complexity or volume, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reasons for it within the initial 30-day period.

There is no charge for submitting a data subject request. However, if requests are manifestly unfounded or excessive — particularly if they are repetitive in nature — aq789 reserves the right to charge a reasonable administrative fee or decline to act on the request, with written explanation provided.

14 Changes to This Privacy Policy

aq789 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, new Platform features, or updated regulatory requirements. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this page;
• Display a prominent notice on the aq789 Platform homepage and within your account dashboard for a reasonable period following the update;
• Where required by applicable law or where changes are material, notify you directly by email to the address registered on your aq789 account.

Your continued use of the aq789 Platform following the publication of any updated Privacy Policy constitutes your acceptance of the changes. If you do not agree to the updated Policy, you should cease use of the Platform and may close your account by contacting our support team.

We encourage you to review this Privacy Policy periodically to stay informed about how aq789 is protecting your personal data. The most current version of this Policy is always available at aq789.org/privacy-policy.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or aq789's data handling practices, please do not hesitate to get in touch with our dedicated Data & Privacy support team:

• Live Chat: Available 24/7 inside your aq789 account dashboard — the fastest way to get a response;
• Email: [email protected] — please allow up to 2 business days for email responses.

We are committed to resolving all privacy-related queries fairly, transparently, and promptly. Every aq789 player in Pakistan deserves to understand and feel confident in how their personal data is handled — and our team is here to make sure that confidence is well-placed.